Nintendo Museum Privacy Policy

Enactment date: June 1, 2024

Nintendo Co., Ltd. (hereinafter, "Nintendo") has adopted the following privacy policy (hereinafter, "Policy") in regard to the handling of information provided to Nintendo for the purpose of using its services.
You must consent to Policy before using such services. Said Policy is an agreement between you and Nintendo and applies to all users of the service.

When agreeing to this Policy, read all the following Policy provisions carefully. In addition, to use these services, you must agree to the Nintendo Museum Terms and Conditions separately stipulated by Nintendo, and this Policy forms part of that agreement.

If you are a minor, it is not possible for you to consent to Policy yourself. Please be sure to have a legal representative, such as your parent or guardian, consents to Policy on your behalf.

#1.　Customer information acquired by Nintendo
In the course of providing this service, Nintendo shall acquire the following information from you.

1.1　Information provided by you as part of the ticket sales process
1.1.1　Information provided by you directly to Nintendo
When you use the ticket sales process, Nintendo shall acquire certain information provided by you. Furthermore, if you distribute a ticket you have purchased to a companion, the system shall also obtain information about the customer to whom the ticket is to be distributed, as entered by you. This may include information such as your name, telephone number, address, language used, and the design of the entry ticket used, as well as contact information.

1.1.2　Information related to your device and connection environment
Nintendo shall acquire the product model, browser language settings, and IP address, etc. from your information terminal.

1.1.3　Information related to your purchase
Nintendo may obtain information about the payment made by you when you purchase tickets on the ticket sales service (this may include credit card number, payment amount, payment method, payment currency, payment date and time) and about the type and number of tickets purchased, as well as the date and time of your visit.

1.1.4　Sensitive personal information
When you sign up to purchase tickets, enter a draw, or distribute tickets to your guests in the ticket sales service, Nintendo may obtain information on any physical, mental, or other accessibility needs based on your input. In addition, you may be requested to present documentation relating to said accessibility needs when using the ticket or when using our parking spaces. In principle, we shall request your consent as an individual in advance before obtaining such information, and we shall delete said information as soon as possible after the purpose of use has been achieved.

1.1.5　Customer account information in the Nintendo account service
Linking your Nintendo Account to the services enables Nintendo to obtain information about your account on the Nintendo Account service, including your login identifier, profile, Mii image, and email address.

1.1.6　Information on refunds
If Nintendo refunds the price of your ticket to you in accordance with the Nintendo Museum Terms and Conditions, Nintendo shall obtain any information from you required to make such refund.

1.1.7　Cookies
Nintendo may use cookies (and similar technology) when you utilize our services. Cookies are small data files that are downloaded to your information terminal. Nintendo uses cookies to ensure the safe and smooth operation of the functionality provided by the service and obtain information about your preferred settings.

1.2　Information acquired by Nintendo when using these facilities
1.2.1　Information related to movement within the facilities
When you use your ticket to enter and leave the facilities and when you use your ticket to interact with the facility exhibits and use the equipment within the facilities, Nintendo obtains certain information about your behavior. This information includes such things as the type of ticket used, the date and time of entry and exit from the museum, as well as the date and time the exhibits were experienced, services used, and the number of experiences and your records.

1.2.2　Information related to photos and videos taken within the facilities
Nintendo may take photos and video footage of customers when you experience the exhibits at the facilities. Surveillance cameras are also installed in the premises for the purpose of crime prevention and ensuring customer safety. We handle such information captured by surveillance cameras appropriately in accordance with this Policy and delete them after a certain period of time.

1.2.3　Information related to purchases within the facilities
Nintendo may obtain the following information from you in case you purchase a service or product offered by Nintendo within the facilities:

- Customer information provided directly to Nintendo by you: name, etc.
- Settlement-related information credit card no., settlement amount, means of settlement, currency used for settlement, date/time of settlement, etc.
- Information related to purchased services and products, service/product type, content, quantity, and date/time of use, etc.

#2.　Purpose of using the information
Nintendo shall use the customer information as set out in Article 1 for the following purposes. This includes analysis of the information acquired for the purposes set forth in this Article. In addition, Nintendo shall also obtain your consent before using your information for purposes other than those set forth in this Policy. However, this does not apply in cases where such information is required under the law.

2.1　Provision of these services
Nintendo’s purposes in using this information are the provision, maintenance and improvement of our Services, the protection of Nintendo and other customers and the investigation and prevention of illegal activities or activities that may violate the Nintendo Museum Terms and Conditions. The customer may also be photographed at the exhibits for the purpose of staging and displayed on the screens of the exhibits, etc., and the history of the customer's experience at the facility and the photographs taken may also be used to provide services that enable customers to view their own history of experiences at the facility as well as the photographs taken on the ticketing website.

2.2　Confirming identity
If you use the ticket sales service or use the facilities, Nintendo may use your information to prevent resale of tickets and to verify the identity of any customers who have reserved tickets or using the parking or other facilities. When you enter the facility, Nintendo shall ask you to present an identity card, which will be checked against the information you have provided.

2.3　Business and product improvements, and market research
Nintendo shall use your information for the improvement of operations and products by us or third parties, provision of the services you request, and development of new products and services. This may include using other services to improve the services already offered, as well as the development and consideration of services and products that we may potentially offer in the future.

2.4　PR, advertising and marketing
Nintendo may analyze your information, and use it for the provision of information related to the business and products of us or third parties. This includes provision of information for the introduction of functions relevant to individual customer, proposals and offering of content customised for each customer, as well as the provision of customer-specific advertising and promotional material (by means of posting on web pages, etc. or sending emails, etc.). Additionally, Nintendo and third parties (including the media) authorized by Nintendo may use photographs and videos of customers taken at the facilities for the purpose of PR, advertising, and promotion.

2.5　Provision of Nintendo account services
If you utilize the ticket sales service, Nintendo may use your information for the purposes of providing and maintaining the Nintendo Account service, as well as protecting us and other customers, and investigating and preventing illegal activities and other breaches of our terms of service. This may include sending notifications to the email address registered with your Nintendo Account regarding these services and the Nintendo Account services using the information acquired by this service.

2.6　Handling inquiries
Nintendo may use this information to resolve any problems you contact us about that you encounter while using the services. Your email address and other information you provide may be used to respond to your inquiries, to notify you of any changes to our terms and conditions, to notify you of changes or improvements to the services, and to provide you with information about other services Nintendo offers.

2.7　Information provided by Nintendo
If Nintendo deems it necessary for business reasons, such as to notify of temporary closure of the facilities or changes to the content of the exhibits, Nintendo may contact your telephone number or email address or other contact details.

2.8　Crime prevention and securing customer safety
Your information and the images captured by our surveillance cameras may be used for crime prevention and other security purposes.

2.9　Preparation and provision of non-specific information
Provided that the information is in a form that by itself does not personally identify you and cannot be matched with external information in the normal course of events, and on stipulating that the identification of specific individuals on the basis of such information is prohibited, Nintendo may provide your information to third parties, such as our business partners, to improve the convenience of our or third parties' operations and products or to provide reference to new products and services, etc.

2.10　Creation and provision of statistical information
Nintendo may process your information into a statistical format that does not identify you as an individual. Such statistical information may be used by Nintendo or third parties to whom we disclose the information for the purpose of improving the convenience of our various services, our sales or marketing activities, and our or our third parties' operations and products, or for reference to new products and services that may be offered.

#3.　Provision of information
Company may provide your information in the following circumstances:

3.1　When outsourcing handling of the information
The handling of your information may be outsourced to our group of companies or contractors based on Nintendo's instructions in order to achieve the purposes of use stipulated in Article 2.

3.2　When shared with companies that belong to our group of companies
Nintendo may share your information as stipulated in Article 1 with companies that have a capital relationship with ourselves, including the companies listed on this website, and it may be shared with companies with whom our capital is linked, including the companies listed on this website, in order to achieve the purposes of use stipulated in Article 2. Any companies with which Nintendo shares this information shall be responsible for using it for the purposes set out in Article 2 and will be responsible for managing your information and ensuring that it is handled in accordance with Policy.

3.3　When the customer experiences exhibits in the facility
In addition to displaying on the screens of the exhibits the photographs and videos taken by customers and data such as scores and number of coins held by the customer, Nintendo may share such data with customers who have taken pictures at the same time and have linked their Nintendo Account to the service as stipulated in Article 2.1.

3.4　When obtaining the consent of the customer
Nintendo may provide your information to a third party after obtaining your consent.

3.5　When based on the law
Nintendo may provide your information to third parties without your consent if required by law.

#4.　Controls related to the information
4.1　Disclosure and correction of customer information
Refer to this website or the Nintendo Account Privacy Policy for information about disclosing, correcting, or preventing the use of your information.

4.2　Use of cookies
Although you are free to set your browser to disable cookies or to warn you if cookies are being sent, you should be aware that if you disable cookies, you may not be able to use some or all of the features provided by the ticket sales service.

#5.　Protection of information
All reasonable steps necessary to protect your information from loss, theft, misuse, unauthorized access, leakage, alteration and damage shall be provided. For detailed measures on the protection of customer information, visit this website.

#6.　Maintenance and transfer of customer information
Nintendo shall hold and handle your information in accordance with Policy and to the extent necessary to achieve the purposes of use set forth in Article 2. This is the case not only in Japan but also in the countries in which our contractors, companies with which we have a capital relationship as set out in Article 3.2 and with third parties to whom we provide information with your consent as set out in Article 3.4 are located. This means that your information may be transferred to a country other than your country of residence and may be subject to different data protection regulations than the country in which you reside. Refer to this website for the information on the legal system, etc. in the country where the third party providing the information is located. Although, as described in Section 3.3, your information may be provided to another customer when you experience the exhibits at the facilities, it may not be possible to identify the country in which the customer to whom the information is provided is located at the time you agree to this Policy and the provision of information, and the corresponding measures taken by the provider to protect personal information. The customer cannot be provided with information about the measures taken by the recipient for the protection of personal data.

#7.　Inquiries
See this website for further information about this Policy or our treatment of your information.

#8.　Changes to Policy
This Policy is subject to change by Company at any time. The revised Policy shall be posted on the official website of the facility and shall take effect from the date the revision is posted. Check the latest version of this Policy when using the service from time to time.

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